TURNND Support
Tell us what happened and we’ll help you get back to creating.
Last Updated:
August 21, 2026
Contact support
Email support@turnnd.com. Include the email on your TURNND account, your device model, and a short description of the problem. Never send your password, social-platform password, or verification code.
Account and sign-in
Use the same sign-in method you originally chose. If email confirmation opens outside TURNND, return to the app and sign in after confirming.
Instagram connection
Direct publishing requires an eligible Instagram professional account and authorization through Instagram. If posting stops working, open Profile, disconnect Instagram, and connect it again. TURNND never needs your Instagram password.
Subscriptions
Purchases are associated with your Apple ID. If Premium does not appear after a successful purchase, choose Restore Purchases while signed in with the same Apple ID.
Delete your data
To remove your TURNND account and associated data, follow the instructions on the Data Deletion page.
Response time
We aim to respond within two business days.
Contact support
Email support@turnnd.com. Include the email on your TURNND account, your device model, and a short description of the problem. Never send your password, social-platform password, or verification code.
Account and sign-in
Use the same sign-in method you originally chose. If email confirmation opens outside TURNND, return to the app and sign in after confirming.
Instagram connection
Direct publishing requires an eligible Instagram professional account and authorization through Instagram. If posting stops working, open Profile, disconnect Instagram, and connect it again. TURNND never needs your Instagram password.
Subscriptions
Purchases are associated with your Apple ID. If Premium does not appear after a successful purchase, choose Restore Purchases while signed in with the same Apple ID.
Delete your data
To remove your TURNND account and associated data, follow the instructions on the Data Deletion page.
Response time
We aim to respond within two business days.